Practice Facilitation International Program


The nationally accredited Practice Facilitation International Program builds organizational capacity to propel improvements in primary healthcare settings. In this highly interactive program, Health Innovation Action trains practice facilitators to use quality improvement (QI) methods with clinic teams. Practice facilitators introduce and support implementation of high impact evidence-based changes.

Clinic teams identify a priority project and employ practical tools to implement changes aimed at improving access, building reliable tracking systems, enhancing patient care and supporting efficient and resilient healthcare teams.

Format: A virtual program, eight x 3.5 hour sessions, for a total of 28 hours of synchronous learning. Action periods follow each session.

Program Credits: Accredited by the Canadian Nurses Association (CNA).

Eligibility: Participants should be familiar with primary healthcare and should be in a role with opportunities to support change in a healthcare setting. Assets include exposure to quality improvement, change management and project management support.

Program Supports:

  • Self-assessment tools to guide continuous learning and achievements.
  • Mentorship from HIA practice facilitation experts and change leaders.
  • Practical techniques to facilitate implementation of high-impact changes within a practice.
  • Recorded sessions to reference while engaging clinic teams in improvement processes.
  • Connection to a global network of practice facilitators.
  • Credits from the Canadian Nurses Association.

Upcoming Course Dates:
There are currently multiple sessions in progress.

If you are interested in joining an existing or new cohort, please reach out to us at:

International Practice Facilitation Network: Once training program is complete, participants gain 6 months access to Health Innovation Action’s International Practice Facilitation Network.


Mark Watt

Mark Watt

National Quality Improvement and Change Management Advisor

Mark Watt is a National Quality Improvement (QI) and Change Management Advisor and an early adopter of QI and research in healthcare settings. He discovered his passion for quality improvement while …

Shaelynn Garner

Shaelynn Garner

Quality Improvement Consultant

Shaelynn Garner started her quality improvement journey as a secondary school educator, developing innovative curriculum and educational programming for students. She shifted her focus to adult …

For further information, corporate training details (onsite or virtual), or provincial subsidy insights, please complete the ‘Contact Us’ form below.

If a group request is received, HIA can arrange French language support for the Practice Facilitation International Program.

Tools and Resources for Practice Facilitators

Health Innovation Action team members are proud to have contributed to the development of National Practice Facilitation resources, including the Case for Practice Facilitation Within Primary Care: A Primer and Advocacy Guide with the College of Family Physicians of Canada. This guide is a resource to support health system decision-makers, primary care groups and medical associations in advocating for, and deploying practice facilitators to support, primary care quality improvement initiatives.

Start advancing your practice facilitation skills and knowledge by accessing HIA’s user-friendly tools and tip sheets located under the Resources section of our website.