Person-Centred Interactions Learning Series


The Person-Centred Interactions Learning Series strengthens practical skills and builds provider confidence in delivering person-centred care that is culturally appropriate and trauma informed. Training focuses on an Expanded Person-Centred Framework with the goal of honing participant awareness and building practical and reflective skills.

Scenario-based learning, mentorship and role playing expose participants to an inclusive array of patient journeys and experiences and provide opportunities to strengthen skill sets to advance health equity through culturally appropriate and trauma informed care.

Format: A virtual program consisting of five x 2.5 hour sessions, for a total of 12.5 hours. Action periods follow each session.

Program Credits: Consideration is being given to certification from The College of Family Physicians of Canada.

Eligibility: Participants should be familiar with health and/or human services and be in a role with opportunities to expand their skill sets to provide a supportive environment for patients / clients.

Program Supports:

  • Self-assessment tools
  • Practical application of person-centred approaches to diverse, real life scenarios
  • Mentorship from HIA Faculty
  • Recorded sessions to refer back to
  • Practical Tool Kit to support continuous application in the learner’s setting

Upcoming Course Dates:
There are currently multiple sessions in progress.

If you are interested in joining an existing or new cohort, please reach out to us at:


Arvelle Balon-Lyon

Arvelle Balon-Lyon

Co-Founder, Board Member & Director

Arvelle’s knowledge and passion for quality improvement (QI) and redesigning healthcare to enhance patient outcomes began early in her nursing career. Her cross-system experiences have accumulated to …

Dr. Esther Tailfeathers

Dr. Esther Tailfeathers

HIA Network Member

Dr. Tailfeathers is a highly regarded harm reduction specialist and a public, population, and Indigenous health leader. She is the recipient of the 2023 Canadian Medical Association F.N.G. Starr …

For further information, corporate training details (onsite or virtual), or provincial subsidy insights, please complete the ‘Contact Us’ form below.

Tools and Resources to support Person-Centred Care

Coming soon: HIA’s Tip Sheet on Person-Centred Interactions!